Everything in our shop is printed to order, just for you. Because of that, we don't accept returns or exchanges if you change your mind or order the wrong item.
If something is wrong with your order
If your order arrives damaged, faulty or misprinted, or you received the wrong item, we will replace it or refund you, at no cost to you. You don't need to send the item back.
To arrange this:
- Contact us within 30 days of your order arriving, through our Contact page or at kathrynmarie1979@gmail.com.
- Include your order number and a clear photo of the problem.
- We'll reply within 2 business days and let you know whether you're getting a replacement or a refund.
The 30 days starts from the day your order arrives, not the day you order, so you always have time to check it.
Timelines
- Replacements are reprinted and sent to you within the delivery times on our Shipping and delivery page.
- Refunds go back to your original payment method. Once we approve a refund it usually takes 5 to 10 business days to show, depending on your bank.
Lost orders
If your order hasn't arrived 10 business days after the latest delivery estimate, contact us and we'll send a replacement or refund you.
Digital products
Digital products, such as editable Canva templates, are delivered instantly by link, so we don't offer refunds for a change of mind. If your link doesn't work or the template isn't as described, contact us and we'll fix it or refund you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.